Privacy Policy

At Lovra Sydney, your privacy matters. We know that when you shop with us, you trust us with your personal information — and we take that responsibility seriously. This page explains what data we collect, why we collect it, and how we use it to provide a safe, seamless, and enjoyable shopping experience.

This Privacy Policy applies to the services of www.lovrasydney.com. Please note that Lovra Sydney is not responsible for the privacy policies of other websites or sources. By using this website, you agree to the terms of this Privacy Policy.

Lovra Sydney respects the privacy of all visitors and customers and ensures that the personal information you provide is handled securely and confidentially.

1. Use of Collected Data

Use of Our Services

When you make a purchase or register for one of our services, we may ask for personal details such as your name, address, email, and payment information. This information is used solely to provide the service you requested — such as processing your order, delivering your items, or contacting you about your account.

Your data is stored securely on Lovra Sydney’s protected servers or trusted third-party platforms used to operate our online store. This information will never be combined with other data without your consent.

Communication

If you contact us by email or through our contact form, we may store your messages to help us respond to your inquiries and improve our customer service. These communications are stored securely and treated as confidential.

2. Cookies

We use cookies (small text files stored on your device) to understand how visitors use our website and to improve your experience. Cookies help us:

  • Analyse website traffic and user behaviour

  • Personalise content and offers

  • Ensure the site functions properly

You can adjust your browser settings to refuse cookies or notify you when a cookie is being sent. Please note, however, that some features of our site may not function properly without cookies.

3. Use and Sharing of Information

We only collect and use information for the purposes described in this Privacy Policy, unless we have your prior consent to do otherwise.

Your information will not be shared with third parties, except where necessary to operate our store — for example, with secure payment processors, shipping companies, or trusted web applications. These partners only use your information for the purpose of providing their services to Lovra Sydney.

All Lovra Sydney team members and partners are required to maintain strict confidentiality regarding your personal data.

4. Access, Modification, or Deletion of Personal Information

You have the right to access, modify, or delete the personal information you have shared with us. If you wish to do so, please contact us using the details provided below.

5. Newsletter Subscription and Unsubscription

If you’ve subscribed to our newsletter, you may receive updates about new collections, exclusive offers, or brand news. At the bottom of each email, you’ll find the option to update your information or unsubscribe at any time.

6. Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in our services or applicable laws. We encourage you to review it periodically to stay informed about how we protect your data.

7. Questions and Contact Information

If you have any questions, comments, or concerns regarding this Privacy Policy or the handling of your personal information, please contact us at:

Email: info@lovrasydney.com
Website: www.lovrasydney.com